Product Exchange Policy :
We are committed in ensuring your satisfaction with any product that you have purchased from lunain.in. However, if in an unlikely event you are not satisfied with your purchase, lunain.in follows the below mentioned Exchange Policy.
Damaged/Tampered Delivery :
Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is Damaged/Tampered. Please contact our customer care for replacement, immediately.
Damaged/Defective Product :
In an unlikely event, if the product you received from us is damaged/defective, please call the customer care within 3 working days for a replacement. Only genuine mistakes like size, colour, loss in transit, mispricing will be accepted. Products damaged while being used, do not qualify for replacement.
Exchanging the product :
In an unlikely event when the product you have received has some genuine defect then we will definitely take the product back and will send you the fresh product. For initiating the Replacement process, you may contact our Customer Care and request for a replacement. You just have to send the defective product back to us from the same courier (designated courier of Lunain). Our team will inspect the defect and in case of genuine defects we will replace the product, return/replacement of the product is subject to receipt of the product(s) at our location in unused condition and in its original packaging, failing which return/replacement may not be possible. Any product can be exchanged with a product of same amount. Exchange of the product will depend upon the availability of the demanded product if the product is not available you can choose any other product of similar price and there is no refund on the same.
Time Limit :
In case of replacement/exchange customer has to initiate the process within 72 Hours after receiving the product delivery from the courier.
Contact Us :
If you have any questions or suggestions about our returns and exchange policy, do not hesitate to contact us.
